Delivery and Returns Information
Please see our courier costs and services below. Currently we only offer shipping to USA. For all other parts of the world please call us on 214-444-5993
and we will be happy to supply you with a quote. If you have already placed an order you can manage your delivery and track your parcel through ‘My Account’ on our website.
All orders received on a working business day will not be despatch until the following working/business day. If the order is received on a Friday, it will not be despatched until the following Monday.
Shipping
14-Day Trial charges below. This is to cover delivery and collection of the saddle. If you keep the saddle after the trial the carriage charge will be refunded pack to you in full. Carriage refund excludes HI and AK state codes, only $100 will be refunded should you decide to keep the saddle after the trial,
|
TX, OK, AR, LA |
1-3 DAYS |
$80.00 |
|
AZ, NM, CO, NE, SC, GA, UT, SD, WI, TN, KS, MO, IA, AL, MS, KY, IL, IN |
3-4 DAYS |
$100.00 |
|
ND, PA, NJ, DE, MI, MD, WY, MN, FL, OH, WV, VA, NC |
4-5 DAYS |
$115.00 |
|
NY, ME, VT, NH, CA, NV, ID, MT, WA, OR, CT, RI, MA |
5-6 DAYS |
$134.00 |
|
HI |
6-7 DAYS |
$450.00 |
|
AK |
7 DAYS |
$450.00 |
For buy it now orders, excluding Free trial, cost of delivery will be calculated at checkout.
Returns and Refunds
You have the right to return any unused item in its original packaging up to 28 days after your completed Purchase. You will be contacted on receipt of the goods back to our address and a full refund will be issued.
If there is a fault or manufacturing issue with the product after the 28 days, please call our customer services team to discuss on 214-444-5993 We will guide you through the process. Please also have your proof of purchase details to hand. The products will need to be returned to us and when confirmed faulty a full postage cost will be refunded.
Please allow 10 working days for all returns to be assessed before a response is received from us.
If any of our goods are received faulty please notify us of this immediately before use.
If any repairs are taken out by any persons other than us without our instruction or prior agreement your warranty is automatically void or if any damage is caused by such process, we will not be required to repair/replace under our warranty terms.